Multi-day reservations
All cancellations must be received in writing. Cancellations made more than 30 days prior to arrival date will forfeit the 30% deposit. Cancellations made less than 30 days prior to arrival date are non-refundable unless space can be re-sold.

Day trips & Specialty programs
Cancellations made more than 24 hours in advance of the trip are refundable, less a $50 administration fee*. Cancellations for groups of 10 or more require 72 hours advance notice and will be subject to a 50% cancellation fee. Cancellations made within the aforementioned times are non-refundable.

*Cancellations for the Classic Canadian Winter Cabin Party require 72 hours advance notice and will be subject to a 50% cancellation fee. Cancellations within 72 hours are non-refundable.

Exclusive Lodge Rentals

Cancellations made more than 14 days prior to the trip are refundable, minus the 50% deposit. Cancellations made within 14 days of the trip date are non-refundable. If changes are made to the final numbers within 30 days of the trip, you will be billed for the higher amount.

Weather
Please remember that transportation to and from the Lodge is weather dependent and delays can happen. Callaghan Country Wilderness Adventures is not responsible for delays or cancellations due to poor access conditions, poor roads, restrictions on trail access, or weather not conducive to outdoor recreation pursuits. We strongly urge our clients to purchase appropriate trip cancellation and medical insurance prior to booking.

Backcountry recreation is not without risk. Reliable prediction of factors such as weather, snow and terrain conditions is impossible. All guests will be required to read and sign a comprehensive Release of Liability and Waiver of Claims Agreement prior to departure.

Downloadable PDF
Release of Liability

Guests interested in alpine ski or snowboard touring must be at minimum strong intermediates, capable of dealing with the challenges presented by ascending and descending in deep snow conditions.

Guests wishing to go alpine ski or snowboard touring without the services of one of our certified mountain guides will be required to read and sign a self-guided Release of Liability and Waiver of Claims Agreement prior to departure.

Downloadable PDF
Self-Guided Release of Liability

Our fleet of snowmobiles includes a mix of 2-stroke and 4-stroke machines. All of our snowmobiles are equipped with standard safety features and they are comfortable and easy to drive. That being said, if you or somebody in your group is not comfortable driving or riding on a snowmobile, PLEASE let us know in advance of your trip.

Your safety is our prime concern. Before departure, your guide will give you a comprehensive safety orientation to the machines and answer any questions that you may have. Machines and trails are maintained regularly and we do everything in our power to minimize the risk of accidents.

That being said, accidents can (and do) happen - usually due to people driving too fast or not paying attention. Regretfully, in the unlikely event of an accident, you will be responsible for any resulting damage to the snowmobile.

Snowmobile and Snow Coach
Depart from our staging area located at the base of the Callaghan Forest Service Road (13km south of Whistler Village). Baggage limit: one duffel per person and ski equipment.

Helicopter
Flights leave from the Whistler Municipal Heliport (10km north of Whistler Village). Luggage cannot be larger than 12" x 12" x 20" and must weigh less than 25 lbs.

A valid passport (international visitors) or birth certificate with a photo I.D. (U.S. citizens only) will be accepted as proof of citizenship.

Pets
As a courtesy to other guests, pets are not permitted.

Smoking
Smoking is not permitted in any of the buildings.

Liquor
Liquor is not served, however you are welcome to bring your own. You should also pack your own mix. Please be aware that anything you bring must be transported 22km/14mi. Cans of beer are better than bottles and boxes of wine are better than bottled wine. Any glass bottles should be wrapped in plastic (just in case) and then well-packed to prevent breakage. We cannot accept responsibility for any alcohol that gets damaged along the way.

Children
Regretfully, we cannot accept reservations for children under the age of 13. If you wish to reserve the entire Lodge, exceptions to this rule can be made.